Services to Product Vendors

Custom Feature Packages

Services

Development of customized features on top of products

Value Proposition

Cost-effective development, quick turnaround to meet customer specific requirements

Experience

SNMP solution, HP OpenView well-behaved application, custom interfaces, key network performance indicators

Customer Support

Services

Post-sales customer support, helpdesk, maintenance services – e.g. software updates, upgrades, administration, backup/recovery

Value Proposition

Cost-effective local support, quicker problems resolution

Experience

Customer support services to several customers around the world

System Integration

Services

Implementation, configuration, acceptance

Value Proposition

Expertise in multi-vendor networks, end-to-end operational perspective

Experience

End-to-end deployment of solutions at several customer sites around the world

Customer Training

Services

Product and processes training to customers

Value Proposition

Cost-effective training services

Experience

Training to several operators around the world

Documentation

Services

Product and processes documentation

Value Proposition

Cost-effective documentation services, task-oriented user documentation

Experience

Documentation of SNMP and OMC solutions and reports on operations assessments

Current Engineering

Services

Maintenance of legacy products

Value Proposition

Cost-effective services, redeployment of customer resources on new products

Experience

Current engineering of a legacy service assurance product