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Operational assessment of a DSL service provider

Seagullinfo provided expert operations consulting services to a leading DSL services provider in APAC. Seagullinfo conducted a thorough assessment of network, service objectives, operations systems and processes. Based on the enhancements desired by the operations heads, Seagullinfo was instrumental in doing gap analysis and prioritizing the features to formulate a development plan with a vision towards end-to-end network operations to cover Service Fulfillment, Service Assurance and Billing.

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Development of a package to compute key performance indicators for a mobile network

One of the largest GSM operators in APAC had localized needs for computation and reporting of key performance indicators for their mobile network. Custom development of these reports on top of the equipment vendor’s off-the-shelf product would have been not only expensive but also time consuming. Seagullinfo developed a solution interfacing with the vendor’s product helping the equipment vendor meet the operator’s requirements in a cost-effective and timely manner.

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Establishment of FTAM over X.25 interface for billing data collection from mobile switches

One of the world’s leading Billing and Customer Care Solution providers had difficulty in implementing FTAM interface over X.25 with Lucent’s 5ESS and Ericsson’s AXE-10 MSCs for billing data collection in a large GSM network. Seagullinfo’s extensive experience with a variety of networks and protocols was instrumental in methodically setting up the interfaces. This not only helped achieve system validation but also increased product marketability in EMEA and APAC regions.

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Troubleshooting of the end-to-end network interfaces between a service activation system and HLR via a Data Communications Network (DCN) for flow-through provisioning

Seagullinfo’s expert troubleshooting skills helped quick restoration of subscriber provisioning system’s functionality for one of India’s largest GSM operators during a festival promotion that attracted a high volume of subscribers. Prior to Seagullinfo’s involvement the teams responsible for the different segments of the network claimed correct configuration on their respective parts. Seagullinfo’s value was in providing an end-to-end view to isolate the problem and reconfiguring the network. As a result the service provider was able to provision the bulk volume of subscribers, thus reducing revenue loss.

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Development of a Service Assurance system based on OSS/J architecture

Seagullinfo provided technical leadership to a team of 20 engineers to develop fault management and trouble ticketing modules using OSS/J framework for an IT R&D lab of a leading DSL services provider in APAC while instilling quality processes for software development. The project was under stringent deadlines and acute budget pressure. Seagullinfo’s involvement and software engineering methodologies made a vast difference in the execution pace of the project and helped deliver a deployable solution within schedule and budget.

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Training to several clients in broadband, wireless and Internet technologies

A reputed IT company in India having setup a joint venture in Europe wanted to cultivate a development team in a short time frame for wireless telecom projects. Seagullinfo provided 100 hours of advanced telecom training to the senior engineers of the company helping them launch a telecom vertical quickly within their organization. Seagullinfo also provided a management seminar to the officers of the company before their international trip to meet customers. This enabled the executives make a very strong value proposition to their customers.

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